SC today issues a notice to the Civil aviation ministry and DGCA, seeking their replies on the plea by Air Passengers Association of India which has alleged that airlines have failed to refund the ticket amount and are “illegally imposing” the mechanism of ‘credit shell’ on unwilling passengers.
“It is submitted that the airlines are illegally imposing the mechanism of ‘credit shell’ on the unwilling passengers. The concept refers to a form of credit note which can be used to make a new booking with the same airline for a period so provided by the airline, usually of one year, as is being offered by most of the airlines,” said the plea, filed through advocate Rohit Rathi.
Reportedly, in April, the Civil aviation ministry had directed the airlines to refund the full amount collected against the tickets booked during the first lockdown(25th Mar to 14th Apr). And also asked to refund the money for the canceled flights
The travel and aviation industry is badly affected by this pandemic.